{"id":16864,"date":"2024-10-13T10:12:47","date_gmt":"2024-10-13T08:12:47","guid":{"rendered":"https:\/\/crazysouvle.gr\/frequently-asked-questions\/"},"modified":"2025-06-25T17:09:27","modified_gmt":"2025-06-25T15:09:27","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/crazysouvle.gr\/en\/frequently-asked-questions\/","title":{"rendered":"FREQUENTLY ASKED QUESTIONS"},"content":{"rendered":"\t\t
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1. Can I receive my product directly in 2-3 working days? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our company offers you the opportunity to choose the way and the company for the transport of your products.<\/p>

Contact us at info@crazysouvle.gr<\/a><\/span> to place your request before completing your order.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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2. Can I always know the status of my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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On the day of dispatch of the order or the next working day, we send you by email the shipping number of the parcel and the company to which you can register it so that you can at any time know where your parcel is.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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3. Where is my skewer made? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All souvlaki machines are manufactured exclusively and entirely at our headquarters in Paleokastro, Thessaloniki with materials fully certified and suitable for the food industry.<\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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4. What is the shipping cost? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The description of each product shall indicate its total weight.<\/p>

Βάρος<\/strong><\/p><\/div><\/div><\/td>

Κόστος<\/strong><\/p><\/div><\/div><\/td><\/tr>

Εσωτερικού έως 2 κιλά<\/p><\/div><\/div><\/td>

7,00€<\/p><\/div><\/div><\/td><\/tr>

Εσωτερικού από 2 έως 6 κιλά<\/p><\/div><\/div><\/td>

14,00€<\/p><\/div><\/div><\/td><\/tr>

Εσωτερικού από 6 έως 7 κιλά<\/p><\/div><\/div><\/td>

16,80€<\/p><\/div><\/div><\/td><\/tr>

Εσωτερικού από 7 έως 12 κιλά<\/p><\/div><\/div><\/td>

21,00€<\/p><\/div><\/div><\/td><\/tr>

Εσωτερικού από 12 έως 14 κιλά<\/p><\/div><\/div><\/td>

28,00€<\/p><\/div><\/div><\/td><\/tr>

Εσωτερικού από 14 έως 18 κιλά<\/p><\/div><\/div><\/td>

42,00€<\/p><\/div><\/div><\/td><\/tr>

Εσωτερικού από 18 έως 19 κιλά<\/p><\/div><\/div><\/td>

49,00€<\/p><\/div><\/div><\/td><\/tr>

Εσωτερικού από 19 έως 20 κιλά<\/p><\/div><\/div><\/td>

56,00€<\/p><\/div><\/div><\/td><\/tr>

Εσωτερικού από 20 έως 30 κιλά<\/p><\/div><\/div><\/td>

63,00€<\/p><\/div><\/div><\/td><\/tr><\/tbody><\/table>\n<\/div><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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5. Transaction Security. <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our company uses PayPal, a payment system that makes secure, real-time transactions using credit cards.<\/p>

Credit card details are transferred between the client's server and PayPal and OXI through CrazySouvle<\/strong>.<\/p>

PayPal provides 128-bit SSL browser encrypted transactions through our own certificate.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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6. Delivery time of the items. <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We dispatch our products in 1-2 working days from the confirmation of payment.<\/p>

For the delivery of our products it takes on average 8-9 working days.<\/p>

The confirmation of the payment requires 2 working days when the payment is deposited in our bank account, while when it is made with Pay Pal the confirmation is made immediately after the payment.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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7. Can you create custom-made constructions? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can contact us at info@crazysouvle.gr<\/a><\/span> and give us specific characteristics that you want your skewer to have such as number of pieces, grams\/piece etc.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

1. Can I receive my product directly in 2-3 working days? Our company offers you the opportunity to choose the<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16864","page","type-page","status-publish","hentry"],"yoast_head":"\nFREQUENTLY ASKED QUESTIONS - Crazy Souvle<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crazysouvle.gr\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FREQUENTLY ASKED QUESTIONS - Crazy Souvle\" \/>\n<meta property=\"og:description\" content=\"1. Can I receive my product directly in 2-3 working days? 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