INTRODUCTION
The website “www.crazysouvle.gr”, including its subsections and other content (hereinafter referred to as “WEBSITE”) belongs to the company named “THEODOROS FOUNDOUKAS” based in Evkaria, Thessaloniki (hereinafter referred to as “BUSINESS”). ISTOPOS operates as an information site and as an electronic commercial store selling products via the Internet. All persons entering the SITE and browsing its pages are hereinafter referred to as “USERS”. The natural or legal persons who transact, register or use the services of the online shop are hereinafter referred to as “CUSTOMERS”. Customers are a subset of USERS.
PERSONAL DATA PROTECTION DECLARATION
The customer when using and browsing the website www.crazysouvle.gr, when communicating with the BUSINESS, but also when entering his details to complete a purchase on the website, agrees to the use of his personal data by the BUSINESS and by persons / companies that cooperate with it, in order for the BUSINESS to proceed to the completion and dispatch of his orders, as well as for advertising, statistical and commercial purposes.
The customer/user of the website is free to unsubscribe from any marketing action at any time, as well as to request the BUSINESS to delete his/her personal data.
PERSONAL DATA
www.crazysouvle.gr would like to inform you about the General Data Protection Regulation (GDPR), always keeping in mind the legality and protection of your Personal Data, as it is shaped by the new legal framework of the European Union and applying precisely the principles of personal data protection, as provided by international and European law regulating issues related to electronic commerce (Directive 2000/31/EC, PD 131/2003) as well as by the Consumer Protection Law (L. 2251/1994), which regulates issues relating to distance sales and the relevant provisions of the Greek Law (Law 2472/1997) on the protection of the individual and the protection of personal data, as supplemented by the decisions of the President of the Personal Data Protection Committee, the Decree Laws 207/1998, 79/2000, Article 8 of Law 2819/2000 and European law with Directives 95/46/EC and 97/66/EC. The General Data Protection Regulation (GDPR) has been in force since 25 May 2018 and enables everyone to have better control over their personal data. At www.crazysouvle.gr we take the management and processing of personal data very seriously. For this reason we strictly adhere to the Security & Privacy Policy, when navigating and also in your transactions on our website, which is fully compliant with the regulation.
www.crazysouvle.gr expressly states that it will not make any improper use of your personal data and will not in any way disclose, publish, sell, lease or exchange your personal data and the information you submit to any third party. Your personal information upon your request will be permanently deleted and will not be provided in any way to anyone. By submitting material to our server, you agree that the material does not contain information that is untrue, illegal or in any way inappropriate for use and publication.
Each user has the right to request access, rectification or erasure of personal data or restriction of processing concerning the data subject, as well as the right to object to processing and to lodge a complaint with a supervisory authority (in accordance with the definitions of Articles 13 to 20 of Regulation 679/2016 GDPR).
In the following we analyse some of your most important rights regarding your personal data:
Right of access
You may at any time ask us for information about your personal data that we hold, how and for what purpose it is used, how it was collected, if you did not provide it to us directly and to whom it has been disclosed, where applicable. If you wish, you can obtain from us, free of charge, a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copy you may request from us.
Right to rectification
It is possible to contact us if you want us to correct your personal data if, despite the most recent information available to us, it is different. You can also check and correct your personal data by logging into the personal account you have created at www.crazysouvle.gr.
Right to restrict and object to processing
You have the right to contact us in order to restrict or block the processing of your personal data if you question the accuracy of the information we hold about you, if you believe that we are processing your data unlawfully or if you no longer wish to receive promotional messages about our products and services.
Right to erasure
You can contact us if you wish to delete your personal data if and when they are no longer necessary to the company for a legitimate purpose, either to complete a pending action or to support, exercise or defend legal claims, and you have the right to object to further processing of your personal data.
Please note that it may not be possible to satisfy this right if:
There is a pending dispute or litigation with our business.
The purchase you have made has not yet been dispatched.
You have debts to our company.
You have abused our services (such as, but not limited to, repeated order cancellations) within the last two years.
You have made a purchase from us (we are obliged to strictly follow the Greek legislation on the retention of tax data for as long as it indicates).
Right to portability
Each user has an additional right to the portability (in accordance with the possibility given by Regulation 2016/679 GDPR) of their personal data. For any exercise of your rights, you may contact the Data Controller/Personal Data Protection Officer, as set out below.
Right to withdraw consent
Each user also has the right to withdraw his/her consent at any time by sending an e-mail to the Data Protection Officer (Article 2 (k) of Law 2472/1997 and Article 7 of Regulation 679/2016 GDPR).
Responsible for Processing/Personal Data Protection: Theodoros Fountoukas
E-mail: info@crazysouvle.gr
Tel: 2310 227 642
We will respond to your requests free of charge, without delay, and within (1) one (1) month from the time we receive your request. However, if your request is complex or there are a large number of requests, we will inform you of any extension that may be necessary for practical reasons in order to respond to you. If your requests are manifestly unfounded or excessive, possibly because of their repetitive nature, our firm may impose a reasonable fee, taking into account the administrative costs of providing the information or carrying out the requested action, or refuse to follow up the request.
You have the right to lodge a complaint with the competent data protection supervisory authority if you consider that the processing of your Personal Data violates the applicable national and regulatory legal framework for the protection of personal data. The competent supervisory authority in Greece is the Hellenic Data Protection Authority (postal address: Kifissias 1-3, Athens / www.dpa.gr, tel. 210 6475600)
PURPOSE OF DATA COLLECTION AND PROCESSING
In order to carry out any transaction through the e-shop and to complete an order with items marketed by www.crazysouvle.gr, the disclosure to the company of certain personal data on the part of the customer will be requested.
These will be: Full name, billing address of the order (in case it is different from the shipping address), County/Region, shipping address of the order, postal code, contact telephone number (mobile and/or landline), e-mail address (in case of purchase of products from a company, all its tax information will be needed in addition for the issuance of an invoice).
The online store www.crazysouvle.gr needs the customer’s data provided during the online order in order to contact him/her regarding:
The delivery of the order.
The confirmation and identification of the customer.
The processing/deletion of the online order due to product shortages or possible modification for any reason.
Updates on new products, offers and other newsletters, which relate to marketing activities.
Any refund or return/replacement of products.
Answer to questions, complaints, comments.
The www.crazysouvle.gr online store requires its technical staff to provide its users/customers with the level of security referred to in this Privacy Statement.
The BUSINESS processes customer data in compliance with the application of article 7A par. 1 (b) of Law 2472/1997, for the purpose of implementing the order placed by each customer and in no way will be disclosed, published or sold to third parties, unless the procedure set out in the legislation for the lifting of confidentiality (Law 2225/1994) or any obligations arising from the national implementation of Directive 24/2006.
MEANS OF COLLECTING PERSONAL DATA
The ways in which you can provide us with your personal data are:
Through your registration in our online store
Through purchase from our website
By contacting us
Through participation in any competitions
In some other cases, we collect the information ourselves (for example, when using cookies to facilitate your navigation and to understand how you use our website – see our Cookies Policy).
Remember that it is your responsibility to ensure that the data you provide to us is true and accurate. Otherwise, the user will be responsible for the inaccuracy or untruthfulness of such data as well as for any damage that may be caused. www.crazysouvle.gr reserves the right to cancel relations with the user in question for the above reasons.
WHO HAS ACCESS TO YOUR PERSONAL DATA
The personal data that the customer declares in the online store www.crazysouvle.gr, are used exclusively by it or its affiliated companies, in order to support, promote and execute the transactional relationship.
The data necessary for the dispatch of the order is accessible to our suppliers, who may send you the products you have ordered from their warehouses, the courier companies with which they cooperate and those with which we cooperate. Also, the company hosting the website on its servers in Europe (currently located in Germany), as well as possibly partner programming and digital marketing-advertising companies. Finally, in the case of payment by card, you are automatically connected to the secure and encrypted online payment environment of Piraeus Bank (also called the provider), where you enter your card details. The provider is obliged to use your personal data in accordance with the personal data protection laws of Greek law. The credit card details used by customers are NOT STORED on the online platform of the online store www.crazysouvle.gr.
The data of cookies is described in detail in the Cookies Policy section in which partner companies are available.
In no other case the online store www.crazysouvle.gr can not share your personal information with others without the prior consent of the customer, unless this is required through the legal channels.
It is stressed that under certain conditions, the collection, use and disclosure of your personal data (which have been collected online), without your prior consent, to the competent judicial, police and other administrative authorities upon their legitimate request and in accordance with the applicable legal provisions.
The BUSINESS, through its website, www.crazysouvle.gr, maintains the data of electronic orders for tax purposes in accordance with the applicable tax law. Customer data are entered into the information system in accordance with the applicable legislation, including the provisions concerning data security and confidentiality and the principle of lawful processing.
The customer retains, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided for in Articles 11 to 13 of Law no. 2472/1997.
Hereby you as customers/users give your explicit consent to the collection and processing of your personal data, without which we cannot offer you our services and you can withdraw or modify it at any time (Article 2 of Law 2472/1997 and Article 7 of Regulation 679/2016).
The online store www.crazysouvle.gr retains personal data as long as the user/customer remains active. In the event that the user is not active or does not carry out transactions with www.crazysouvle.gr, his/her data is retained for a period of five (5) years.
www.crazysouvle.gr will not disclose the customer’s personal data for advertising or other promotional and/or communication purposes, except with the customer’s explicit consent, in accordance with the conditions set by the GDPR.
www.crazysouvle.gr declares that it takes the necessary security and confidentiality measures to protect the personal data of its users/customers. Its network is protected by a Firewall, as well as each user has access with a different Username – Password and SSL certificate.
www.crazysouvle.gr does not guarantee the security of data transmitted through other networks, if the protection of such data is not achieved by taking appropriate security measures, which are imposed by law, and is not responsible for any direct, indirect, positive, consequential, material or non-material damage that the user may have suffered from accessing the Internet.
If you provide us, either through an online order or a telephone order, with your e-mail address and/or mobile phone number, or any other personal data, you are simultaneously opting for us to administer and keep your personal data. We fully respect your personal data and wish to use it for your benefit and with respect to your individuality and freedom.
In the event that disputes arise between customers or between customers and third parties and are evidenced by messages, data, data or information communicated to www.crazysouvle.gr, we reserve the right to remove the confidentiality of such customer communications, as permitted and as an obligation for www.crazysouvle.gr, in accordance with applicable law.
It is expressly stated and agreed that the aforementioned terms are governed by Greek Law, the decisions of the statutory bodies of the State that apply to electronic communications transactions and the relevant provisions in force from time to time. It is hereby expressly agreed that any disputes arising from the application of these terms and the general use of the e-shop www.crazysouvle.gr, if not resolved amicably, are subject to the jurisdiction of the Courts of Thessaloniki.
LINKS TO THIRD PARTY WEBSITES
The online store www.crazysouvle.gr may contain links to other websites, which it does not control. If you are directed through our website to a third party website, we encourage you to read their privacy statements.
DATA PROTECTION AUTHORITY
You can send any complaints to the Data Protection Authority if you have any concerns about the way we have processed your personal data. You can visit the Authority’s website for more details: https://www.dpa.gr/
SUBSCRIBE TO THE NEWSLETTER (e-newsletter)
The purpose of data collection (name, e-mail address) is to provide information about new products, offers, concerning www.crazysouvle.gr, as well as general news of the company/industry, greeting letters/cards etc.
The lawful basis for processing is your consent under Article 6 par. 1(a) of the GDPR.
For sending e-mails we use a popular in-house tool for sending e-mail newsletters.
To ensure that you do not make a mistake when entering your email address, we have established a double-opt-in procedure: after you enter your email address in the prescribed field, we will send you a confirmation link. Only if you select that confirmation link will your email address be sent to the platform we use.
Your data for sending newsletters, as well as the data we collect from emails and statistics will be kept for as long as you have given your consent to receive the newsletters.
You may withdraw your consent to receive the newsletter at any time with effect for the future by unsubscribing to the newsletter via our website. You will find the link to the unsubscribe page at the end of each newsletter. Alternatively, you can notify us that you wish to be removed from our newsletter mailing list by emailing us at: info@crazysouvle.gr, as well as if you wish to have any of your personal information deleted.
The BUSINESS will process and handle your request within a reasonable time from the date of notification.
MEANS OF SOCIAL NETWORKING
At www.crazysouvle.gr we use social media plugins to make our website more personal. Your visit to our pages may be tracked by the above social media, even if you do not actively use these media.
The BUSINESS also has its own social media pages (facebook, instagram etc.).
Please be aware that any content posted on our website via social media or on our company’s social media pages may be publicly displayed, so you should be careful when providing specific personal data.
On their websites, the relevant social media provide detailed information on the scope, nature, purpose and processing of your data.
ONLINE PUSH NOTIFICATIONS
Depending on the electronic device through which you browse our website, you may receive notifications of our offers and news.
To turn off notifications, depending on the platform and/or browser you are using, follow the instructions below.
– Desktop: right-click on the > notification disable notifications from the www.crazysouvle.gr eshop.
– Mobile: go to the Notification Center > Site Settings > Notifications > Turn off notifications from the www.crazysouvle.gr website e-shop.
– Common browsers:.
Chrome: Settings > Show Advanced Settings > Privacy – Content Settings > Notifications – Manage Exceptions > type www.crazysouvle.gr and select “Block”.
Firefox: options > Content > Notifications – Select > www.crazysouvle.gr – “Remove page”.
Safari: Preferences > Notifications > Select “Deny”.
CUSTOMER SERVICE
In case you contact us for general questions about our products, we keep the necessary information you give us in order to respond to your requests.
The lawful basis for processing is Article 6 para. 1(f) of the GDPR, i.e. the legitimate interest of our business.
We use your personal information, such as your full name, e-mail and telephone number, to answer your questions and to keep a record of our communication with you.
Your data, in case you do not proceed with an order, will be deleted six (6) months after your last contact with us.
COOKIE POLICY
This website uses cookies to improve your experience when browsing the site. Of these, cookies categorised as essential are stored in your browser as they are necessary for the operation of the basic functions of the website.
We also use third party cookies to help us analyse and understand how you use this website. These cookies will only be stored in your browser with your consent. You also have the option to opt out of these or some of these cookies. However, opting out of some of these cookies may affect your browsing experience.
If you do not agree with the way we use cookies, you should adjust your browser accordingly or not use the website.
If you disable the cookies we use, this may affect your experience when browsing our website.
We use cookies to improve website performance, for anonymous traffic statistics, for the operation of Google Analytics, as well as cookies from third parties (e.g. social networks).
What are cookies?
Cookies are small files that are stored by your browser on your computer, tablet, mobile phone and generally on your device.
Each cookie contains information such as usually the name of the website it came from, its “lifetime” (how long it will remain on your device), and a value, which is usually a number.
Essentially, cookies allow websites to store various anonymous information, such as the visitor’s preferences or whether they have visited the website before.
On this website, cookies are used to make it easier for users to navigate the website, to better tailor it to your interests and needs and to improve its use and functionality.
In addition, cookies are used to compile anonymous traffic statistics. We cannot verify your personal identity from cookies. Cookies are stored exclusively on your own device (computer, tablet, mobile phone) and the website does not maintain any file or database with your personal data.
Types of cookies:
Web beacons – (also known as “clear GIFs” or “tracking pixels”) can tell us things like: how many people come to our website, whether they are one-time visitors or frequent visitors, and for how long, how much they are persuaded by web advertising campaigns and other similar website usage data. When used in an email, web beacons can tell us when the email was opened, if and how many times it was forwarded, and what link users clicked through to in the email. Based on this information, we may tailor the content, products, services and offers we offer to better meet your interests, as well as to inform you of products, services and/or special offers that may be of interest to you.
Log Files – are files that record web activity and collect non-personal statistics about your visit or use of our website. The logs can help us to record, among other things: (i) your IP address (automatically deleted in one year), which is a unique set of numbers assigned to your computer by your Internet Service Provider (ISP) (note that, depending on your ISP, your computer may be different each time you connect to the Internet), (ii) the type of browser and operating system you use; and (iii) other information about your online visit, such as the URL from which you came to our website, the date and time you visited it. In addition to using this information to better understand how our site is used, we may use information collected through log files, such as an IP address (along with your personal information) to troubleshoot technical problems, maintain internet security, and prohibit or restrict access to our online services to certain users.
Disable cookies in your browser
Usually, web browsers are set to accept all cookies. If you wish, it is possible to set your own Browser to not accept cookies from a particular website, to be notified when it saves cookies or to not accept cookies at all.
However, if you choose to disable cookies for our website, we may not be able to properly provide you with all the features offered on our website.
How you can suspend the use of cookies in your browser:
In Internet Explorer (version 11) you can suspend the use of cookies using the cookie override settings by selecting “Tools”, “Internet Options”, “Privacy” and then “Advanced”.
In Firefox (version 39) you can suspend the use of all cookies by selecting “Tools”, “Options”, “Privacy”, then selecting “Use Personal Settings for History” from the drop-down menu and finally unchecking “Accept cookies from websites”.
In Chrome (version 44) you can suspend the use of cookies by going to the “Controls and Customization” menu and selecting “Settings”, “View Advanced Settings” and “Content Settings”, and selecting “Prevent websites from setting data” under “Cookies”.
In Safari (version 5.1.7) you can suspend the use of cookies by selecting “Selecting Safari”, “Preferences”, then selecting “Privacy” and then doing any of the following. To permanently suspend the use of cookies:Safari does not allow any websites, third parties or advertisers to store cookies and other data on your Mac. Some websites may not function properly because of this.
Suspending the use of all cookies will have a negative impact on the use of many websites.
If the use of cookies is suspended, the user will not be able to use all the features of the website.
Useful links about cookies
Google Ads settings: https://www.google.com/ads/preferences/?hl=el
Ad agency cookie manager for the US: http://www.aboutads.info/choices
Advertising agency cookie management for the EU: http://www.youronlinechoices.com/uk/your-ad-choices
All About Cookies – http://www.aboutcookies.org
CHANGES IN THE CONFIDENTIALITY POLICY
We reserve the right to change the terms of our privacy and cookie policy without notice, in accordance with the applicable regulatory framework.
CONTACT
For any questions or additional information regarding the COMPANY’s Privacy Policy, please contact the following details:
Theodoros Fountoukas
Email: info@crazysouvle.gr
Telephone: 2310 227 642